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AutoPay

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1. How do I enroll in AutoPay?

It’s easy! Just complete the AutoPay application and return it to our office with a voided check, preprinted with your name and address AutoPay form

2. How does AutoPay work?

You will continue to receive your statement by mail. The Town of Windsor will instruct your financial institution to withdraw the utility payment from your checking account on or after the due date printed on your statement.

3. How will AutoPay benefit me?

Becoming an AutoPay customer means:
• You will have one less check to write each month
• Your utility account will be paid automatically, so you will no longer need to remember when to make your payment

4. How will I know when I have been enrolled?

Once your enrollment is confirmed, you will receive a letter from us indicating when your first automatic payment will process. Future statements will confirm that you are a participant of AutoPay.

5. Why does it take so long for my first automatic payment to be made?

After entering your bank and checking account information into our data base, the first auto pay transaction will be sent through for $0 to ensure we have acurate information. Since we bill on a bi-monthly basis, it could take up to 4 months before your first automatic payment will be made.

6. What should I do if my bank account number changes or I change financial institutions?

Simply submit a completed AutoPay change form to Utility Billing. AutoPay form

7. How do I discontinue this service?

You may cancel your automatic payments at any time. Simply submit an updated AutoPay form or contact Utility Billing with verbal instructions. Please allow 10 business days for processing. AutoPay form