Payment Options

Effective March 16, 2020 at 6 p.m., the Town offices will close to the public through at least April 5th, or possibly longer. As news about the Coronavirus (COVID-19) continues to develop, the Town of Windsor wants you to know that the health and wellness of our community is important to us.  

Until further notice:

  • No water service will be disconnected. 
  • No penalties or late fees will be assessed to delinquent utility billing accounts. 
  • To start or stop utility services please email

Payment options during the closure are outlined below:

  • Online by visiting the Town’s web portal at (preferred).
  • At the utility billing payment drop box conveniently located at 9291 Old Redwood Highway, Building 300 in front of the Windsor Police Department.

Other reminders: 

For questions please email, emails will be returned as soon as possible.


There are several ways to pay your utility bill.

  • Pay Your Bill Online
    • From the link above you will be redirected to the Town's WaterSmart portal. Once you have established a user account and are connected to your utility account, you have the following payment options:
      • Pay Online - we accept American Express, Visa or MasterCard (debit or credit card), and eCheck
      • AutoPay (AP) - you may elect to use your checking or savings account, and debit or credit card to automatically debit with the option to update or modify your credit card information anytime 
    • Go PAPERLESS by having your bi-monthly statement sent to your email address.
  • Other payment options:
    • Mail - send your payment and stub in the return envelope enclosed with your statement
    • Phone - contact us at 838-1004 to pay over the phone
    • In Person - visit us at 9291 Old Redwood Highway, Building 300A, Monday - Thursday 7:00 am to 6:00 pm
    • Drop Box - located at 9291 Old Redwood Highway, left of the Police Department main entrance