Utility Billing

Man Reading Water Meter

Financial Assistance for Households

Emergency Rental Assistance Program (ERAP)

The County of Sonoma Emergency Rental Assistance Program (ERAP) helps eligible households who have been financially impacted by the COVID-19 pandemic. The program provides payment assistance for renters or landlords who need help with RENT and UTILITIES. Applications can be completed online or sent in via mail. 
  • Any community member can apply for assistance regardless of immigration status
  • Funds can be used to pay rent as well as past-due utility bills and home service bills
 For additional information visit County of Sonoma website Financial Assistance.
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Due to Public Health Orders, Town office will remain closed to avoid person-to-person contact and help prevent the spread of the coronavirus.  

The following options are to make it as convenient as possible to manage your utility account during this time. 

Administrative Services Department will be OPEN to accept utility billing payments on the following dates from 8:30 a.m. to 5:00 p.m.

  • Thursday, June 9
  • Friday, June 10

Questions?

Email ub@townofwindsor.com or visit townofwindsor.watersmart.com to view virtual forms

To Make a Payment - 4 Convenient Methods

  1. Online by visiting townofwindsor.watersmart.com First time logging in: enter your utility account number as it appears on your statement (xx-xx-xxxxxxx-xx) not the customer number. 
  1. In Person at the Town's utility billing payment drop box located at 9291 Old Redwood Highway, Building 300 in front of the Windsor Police Department. 
  2. AutoPay via WaterSmart by visiting townofwindsor,watersmart.com First time logging in: enter your utility account number as it appears on your statement (xx-xx-xxxxxxx-xx) not the customer number. 
  3. Mail to P.O. Box 100, Windsor, CA 95492.
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Services Provided by the Utility Billing Division consist of office staff providing water and water reclamation (sewer) utility account services for the Town of Windsor and Windsor Water District. 


Services include: