Utility Billing

Man Reading Water Meter

Due to continued escalation of the federal and state emergency related to the Coronavirus (COVID-19) Pandemic and the recent extension of the Shelter In Place order by the Health Officer of Sonoma County (Order No. C19-03), Town offices will remain closed to the public through December 2020, possibly longer.

PLEASE NOTE:  Town of Windsor offices and virtual operations will be closed during the week of the Thanksgiving holiday from Monday, November 23, 2020 through Friday November 27, 2020. During this time all voicemail, emails and posting of payments will be addressed when staff returns after the holiday. 

If you experience a water emergency during the holiday closure call (707) 838-1000 and you will be directed to the answering service. 

The following options are to make it as convenient as possible to manage your utility account during this time. 

Questions?

Email ub@townofwindsor.com or visit townofwindsor.watersmart.com to view virtual forms

To Make a Payment - 4 Convenient Methods

  1. Online by visiting townofwindsor.watersmart.com First time logging in: enter your utility account number as it appears on your statement (xx-xx-xxxxxxx-xx) not the customer number. 
  1. In Person at the Town's utility billing payment drop box located at 9291 Old Redwood Highway, Building 300 in front of the Windsor Police Department. 
  2. AutoPay via WaterSmart by visiting townofwindsor.watersmart.com First time logging in: enter your utility account number as it appears on your statement (xx-xx-xxxxxxx-xx) not the customer number. 
  3. Mail to P.O. Box 100, Windsor, CA 95492.


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Services Provided by the Utility Billing Division consist of office staff providing water and water reclamation (sewer) utility account services for the Town of Windsor and Windsor Water District. 


Services include: