How is the Town making sure customers are notified of the transition to monthly billing?

The Town is posting information on our website and social media, and reaching out to customers via newsletter, e-mail, bill messages, and postcards. 

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1. Why is the Town moving to monthly billing?
2. Will I still be able to pay my bill online?
3. If I set up automatic payments, do I need to change anything?
4. What changes can I expect on my bill?
5. What are the benefits of monthly billing?
6. How is the Town making sure customers are notified of the transition to monthly billing?