Why do I have to pay an administrative disconnect fee if my water was not turned off?
Your account will be assessed an administrative disconnect fee if payment has not been made for past due charges by the date service is scheduled to be locked off, unless payment arrangements have previously been set up with Utility Billing staff. Duties for processing disconnections begin prior to field staff locking off the service.

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1. Why is there a deposit on my Utility account?
2. When and how do I get my deposit back?
3. Why do I have to pay an administrative disconnect fee if my water was not turned off?