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1. Why is there a deposit on my Utility account?

The Town charges a $200 deposit for:
• Tenants without prior payment history with the Town of Windsor
• Tenants whose payment history was not in good standing on a prior account
• Account holders who are locked off for non-payment

2. When and how do I get my deposit back?

Your paid deposit will be credited to your account after 12 months of on-time payments.If your account has a deposit at the time your closing bill is run:
• The deposit will be used to pay any outstanding charges under your customer number.
• Any remaining deposit will be sent to the mailing address on record.

3. Why do I have to pay an administrative disconnect fee if my water was not turned off?

Your account will be assessed an administrative disconnect fee if payment has not been made for past due charges by the date service is scheduled to be locked off, unless payment arrangements have previously been set up with Utility Billing staff. Duties for processing disconnections begin prior to field staff locking off the service.