Show All Answers

1. What is redistricting?

Every 10 years, districts must be redrawn so that each district is substantially equal in population. This process, called redistricting, is important in ensuring that each Council member represents about the same number of constituents. Redistricting is done using U.S. Census data, which is expected to be released soon. 

2. Why does redistricting matter to me?

Redistricting determines which neighborhoods and communities are grouped together (aka Communities of Interest) into a district for purposes of electing a Council member. The current Town Council will seek input from the community in selecting the next district map and boundaries. You have the opportunity to share with Council how you think the boundaries should be drawn to best represent your community.  

3. What does the current district map look like?

An interactive map of the current District Map is here. 

4. What criteria is required in drawing district lines?

The Town will draw district lines following the criteria listed below:

• Geographically contiguous districts (each Council member district should share a common border with the next)
• The geographic integrity of local neighborhoods or communities, and the Town shall be respected in a manner that minimizes division
• Easily identifiable boundaries that follow natural or artificial barriers (rivers, streets, highways, rail lines, etc.)
• Lines drawn to encourage geographic compactness. In addition, boundaries shall not be drawn for purposes of favoring or discriminating against a political party. 

5. How will the Town notify the public about redistricting?

The Town will reach out to local media to publicize the redistricting process. Also, the Town will make a good faith effort to notify community groups of various kinds about the redistricting process. Public hearings will be provided in applicable languages if residents submit a request 72-hours in advance. The Town will also post maps online before adoption and have created a dedicated webpage for all relevant information about the redistricting process. 

6. Additional Questions?

Please reach out to the Town Clerk's Office at townclerk@townofwindsor.com. 

Show All Answers

1. When do you need a permit?

The best way to find out if you need a permit is to call the Building Inspection Division at (707) 838-5341. Discuss your plans with the code official before beginning construction to determine whether you need a permit. Even if a permit is not needed, the code official will answer construction questions and may provide valuable advice.

2. What requires a building permit?

New buildings
Commercial work
Additions (bedrooms, bathrooms, family rooms, etc.)
Residential work (decks, garages, fences, fireplaces, pools,
water heaters, etc.)
Renovations (garage conversions, basement furnishings, kitchen expansions, reroofing, etc.)
Electrical systems
Plumbing systems
HVAC (heating, ventilating and air-conditioning) systems

3. What is an over-the-counter permit?

Over-the-counter permits are permits that can be issued without the need for plan review. Some types of over-the-counter permits are: reroofs, water heater, furnace and A/C repair/replacements, electric service panel upgrades, and other miscellaneous repairs. For over-the-counter types of building permits, you may print out the permit application from the Forms Section of this website and fax it to our department for processing. You will need to appear in person to pay for the permit once you have received a call that it is ready to be issued. Forms and Permit Center

4. Do I need a permit to install a spa and hot tub?

If it is a plug cord connected spa/hot tub, the only permit required is for any new electrical work needed to operate the spa/hot tub. If it is a hardwired electrical connection spa/hot tub, permits are required for the spa, electrical work, and plumbing work.

5. Do I need a permit to rebuild or build a new deck?

Yes, a building permit is required if the deck is attached to the structure and is part of an egress or path of travel. Planning department approval may also be required depending on the setback requirements for your area.

6. When do I need to call for inspections after my permit has been issued?

The required inspections are listed on your copy of the permit. All work must be inspected before it is covered up. For example, we must inspect the footing/foundation after it is excavated; installation of steel reinforcement and before concrete is poured. A minimum of 24-hours notice is required prior to each inspection. Inspections can be requested by calling (707) 522-8346.

7. Does dry rot repair require a permit?

Yes, dry rot repair does require a permit. It takes only a few minutes to complete the permit application and state, in writing, the scope of work. Most of the time a copy of the termite report is adequate. The permit fee is based on the valuation of the work, including material and labor costs.

8. Can I use the ceiling joist in the garage as a storage area by adding plywood?

No, the ceiling joist or the lower cord of the trusses is not designed to support storage loads.

9. How long does Plan Check take?

Residential plan checks are completed within fifteen (15) working days of receipt of a complete set of construction plans. Non-residential plan checks are completed within twenty (20) working days of receipt of a complete set of construction plans.

Show All Answers

1. What is a business license?

A business license is a permit required for doing business within the incorporated area of the Town of Windsor. The Town’s municipal code requires that you obtain a business license when you conduct business within the Town of Windsor, even if your business is located OUTSIDE the town limits or if you have a business license from another city.

2. Who is required to have a Town of Windsor business license?

Any person whose business is located in Windsor or conducts business in Windsor must apply for a business license within 30 days of the date the business commences. Conducting business in Windsor without a business license can result in penalties, violation notices, citations and court action.

3. What is the purpose of the business license?

The purpose of a business license is to regulate businesses in order to promote improved enforcement of Town, state, federal, or otherwise applicable codes, rules, regulations or laws, at lower public cost, with a higher level of protection of the public. Licensing helps protect the public against threats to public peace, health, safety and welfare, by ensuring compliance with Town ordinances, including those designed to ensure building safety and discourage public disturbances and nuisances.

4. How much does it cost to obtain a business license?

The initial application fee and first year’s license is $67. The annual renewal fee is $22 per year. Such fees are established by Resolution of the Town Council and may be amended from time to time.

5. How long is the business license good for?

All business licenses are valid until December 31st of each year. At least 60 days prior to expiration of a business license, an application of renewal will be mailed to all current business license holders. Business licenses applied for and issued after October 1 of any year shall be valid through the succeeding calendar year. Business licenses expire at the end of the calendar year, or sooner if the person to whom the license is issued ceases operations authorized by the license or the license is revoked.

6. How are applications reviewed and approved and can conditions be imposed?

The Administrative Services Director shall refer all applications received to the relevant Town departments for review. Each department will examine the application to determine whether any conditions should be assigned to issue the license. Inspection of the site shall be conducted as necessary to determine applicability, compliance with, or the adequacy of conditions to achieve compliance with Town, state, federal or otherwise applicable codes, rules, regulations or laws. The business license will be issued no later than 60 days after the date a complete application is filed, unless grounds for denial exist as established in the Town’s ordinance.

The Administrative Services Director may issue the business license upon such conditions as are necessary to ensure safety and prevent the business from disturbing the peace and tranquility of the neighborhood in which it is located. The conditions may include, but are not limited to the following:

1.Limitations upon hours or days of operation, when required in order to prevent disturbance of the peace and quiet of a neighborhood caused by the business or the patrons of the business
2.Requirement that the business provide licensed or other qualified security personnel for the exterior or interior of the business during operating hours
3.Requirement that the business fund any additional law enforcement services required as a result of the operations of the business
4.The installation of on-site improvements required to prevent operation of the business from disturbing its neighbors at a particular location; or
5.Other conditions related to operations or improvements demonstrated under the particular circumstances to be necessary in order to prevent hazards, disturbance of the peace, quiet or safety of the neighborhood; or other nuisance.

Such conditions may be imposed at the time a business license is initially issued, renewed, or at any time during the term of the license.

7. Do I need a business license if I work out of my home?

Yes. Businesses operated out of the home require a business license and must comply with the Town’s zoning codes. These codes regulate the types of home-based businesses allowed in the Town and the manner in which they may operate.

8. What if I have more than one business or more than one business location?

A separate business license is required for each location or branch of a business within the Town. A business license issued for a fixed location is only valid for the location listed on the license.

9. I just purchased a business. Can I use the business license from the previous owner?

No. A business license cannot be transferred or re-assigned. As a new owner, you need to apply for a new business license in your name.

10. Do state-licensed contractors also need a Town of Windsor business license?

Yes. Any person licensed as a contractor by the State Contractor’s Board must obtain a business license if they are conducting business in the Town, or the business is based in the Town whether conducting business in or outside of the Town.

11. What happens if I pay late?

A business determined to be operating without a business license, when one is required, shall have ten days to obtain the necessary business license. If a complete application is not received by the end of the ten-day period, the applicant will be subject to a penalty of 50% of the application fee. If the business continues to operate beyond the ten-day period, the business may also be subject to other penalties authorized by the Town Code.

An application for a renewal of a business license will be deemed received late and subject to a penalty of 50% of the processing fee if the complete application, including all fees, is not received by the Administrative Services Department within 60 days of the date of expiration of the immediately preceding license. If the business continues to operate without a valid license, the business may be subject to all other penalties authorized by the Town Code.

12. What happens if I don’t pay at all?

Operating a business without a business license in violation of the Town Ordinance, after service of written notice advising of the violation and ordering cessation of operations, is deemed to be a public nuisance and shall constitute a misdemeanor.

Except as otherwise specifically provided; any violation of this Ordinance shall constitute an infraction and will be subject to the fines and administrative penalties as provided in the Ordinance.

The Town may use all available legal means to enforce this Ordinance, including but not limited to, injunctions or other civil proceedings.

Show All Answers

1. What services do you have available for new businesses?

We work with the Small Business Development Center (SBDC). There is a counselor available to meet with you at their Santa Rosa location one-on-one to discuss finance, marketing and other business matters. The SBDC can be reached at 524-1770.

Show All Answers

1. I would like to run for a Councilmember position

Please contact the Town Clerk at 838-5315 or by email at townclerk@townofwindsor.com regarding filing procedures.

2. When does the nomination period begin?

The Nomination Period and other important election information can be found on the following webpage: Election Information | Windsor, CA - Official Website (townofwindsor.com) 

calendar

Show All Answers

1. Do I need a Permit to work in the Town’s right-of-way?

An Encroachment Permit is required to perform any work in the Town’s right-of-way. Encroachment Permits

2. Do I need a permit for a debris container for moving?

Debris containers should be out of the Town’s right-of-way and placed in the driveway only on a temporary basis. If this is not possible, you must fill out an Encroachment Permit application. The application should include the dimensions of the container and the duration the container will be within the Town right-of-way (street) and be placed so as not to cause any traffic obstruction, sight distance obstacle or safety hazard. Encroachment Permit Application

3. Are there any easement on my property, and if so, am I limited to how I may use that easement area?

The best way to find all recorded interests such as easements in the property is from a current Title Report obtained from a title insurance company. If any easements exist, uses within the easement would be limited so as not to interfere with the purpose of the easement, i.e. a storm drain easement should not be graded or paved over to interfere with drainage of the lot.

Show All Answers

1. Do I need to have security guards when renting a facility for an event?

Security guards will be required at any event where alcohol is being served/sold. Security guards may also be required at large events where alcohol is not being served or at youth-oriented events. Security information can be found in the Facility Use and Reservation policy by visiting Facility Rentals webpage or by calling (707) 838-5943. Facility Rentals

Show All Answers

1. When are Town Council Meetings held?

The Town Council holds regular meetings on the first and third Wednesday of each month at 6:00 pm in the Town Council Chambers. For detailed calendar, visit the agendas and minutes page. link

2. What services are available to businesses?

The Town of Windsor's Economic Development Division is your resource for all things business-related. We're your internal advocacy for business-friendly solutions and are happy to assist with questions regarding demographics, location options, incentive programs, permits and Town policies. For more information, visit us at:
Discover Windsor

3. Who is required to have a Business License?

Any person whose business is located in Windsor or conducts business in Windsor must apply for a business license within 30 days of the date the business commences. Conducting business in Windsor without a business license may result in penalties, violation notices, citations and court action. More...

4. Do I need a permit to work in the Town's right-of-way?

Yes, an Encroachment Permit is required to perform any work in the Town’s right-of-way.

5. When is a Building permit required?

The best way to find out if you need a permit is to call the Building Inspection Division at (707) 838-5341. Discuss your plans with the code official before beginning construction to determine whether you need a permit. Even if a permit is not needed, the code official will answer construction questions and may provide valuable advice.

6. More...

To learn more, access All FAQ's

7. How long can I park on the street?

Effective June 6, 2009 the maximum amount of time a recreational vehicle can be parked on any public street is 18 hours. After 18 hours you can be fined $146 or risk your vehicle being towed. For further details, see Ordinance No. 2009-252

8. What is the schedule for Street Sweeping?

Street sweeping is done by the Town's franchised waste disposal company. Contact Sonoma County Resource Recovery at (707) 795-7470 or access their schedule via their website: www.sonomacorr.com

Windsor Refuse & Recycling

Show All Answers

1. Why is the land use designation for my property proposed to change?

Land use changes are being proposed as part of an update to the Town’s General Plan.  The General Plan sets forth a vision for future growth and development of the community. In certain areas of town - mostly along Old Redwood Highway, Shiloh Road (east of Highway 101), and the northern and eastern edges of town –  the General Plan envisions changes to the current uses in these areas.  The envisioned changes are based on input received from the community over the course of the past three years during a series of workshops and public hearings that focused on the General Plan update.  The land use changes being proposed will serve to guide new development in these areas towards the uses that the General Plan envisions for the future.

2. What is a General Plan?

The General Plan is the Town’s long-term blueprint or “constitution” for future growth and development. The General Plan represents the community’s vision for its future. This vision is expressed in narrative form with goals, policies and programs that address a  wide range of topics, including land use, transportation, housing, public services and facilities, parks and recreation, economic development, environmental resources, conservation, noise, open space and safety.  The General Plan provides a basis for land use decision-making and capital investments in public facilities and infrastructure.  California state law requires each city and county to adopt a General Plan.  

3. Why is the General Plan being updated?

The Town of Windsor adopted its current General Plan in 1996. Since that time the Town has grown and changed. When the last General Plan was adopted, the internet was not widely used and the youngest members of today’s workforce had not yet been born. New laws have passed that affect general plans and new planning strategies have been developed. These changes require a reevaluation of the existing General Plan and confirmation of the vision for Windsor. The updated General Plan will look ahead to the year 2040, so the update will not only bring policies and programs up to date, but also position Windsor for the next 22 years. 

The proposed update to the Town’s General Plan can be viewed/downloaded from: http://www.windsor2040.com/documents/ 

4. What is a General Plan “Land Use Designation”?

State law requires the General Plan to identify the location, type and intensity of land uses allowed within the area over which the Town has jurisdiction.  This is done by designating every property in Town with a specific “land use designation.” The land use designation identifies the general type of use (e.g., residential, commercial, industrial) and the intensity of the use.  For residential uses, intensity is stated in terms of dwelling units per acre.  For non-residential uses, intensity is stated in terms of a ratio of building floor area to property size (“Floor Area Ratio” or “FAR”). 

A table describing each of the land use designations in the current General Plan and the equivalent designation being proposed in the updated General Plan can be accessed from this link Land Use Comparison Table.   Maps showing the location of each land use designation in the current and proposed General Plan can be accessed from this link Maps

5. The land use designations in my notice seem to be the same. Is there really a change?

As part of the General Plan update the name of some Land Use Designations are being updated and/or the intensity of allowable development is being adjusted, but the type and physical character of the use will generally remain the same.  For example, there are many properties with a current General Plan Land Use Designation of “Medium-High Density Residential (8 to 12 dwelling units per acre)” that are being changed to “Medium Density Residential (8 to 16 dwelling units per acre).” In this example, the change is largely a technical change and will not result in a significant change to the type of uses or physical character of development in areas with this designation. While the change is not considered significant, State law still requires the Town to send notification of any change to the land use designation.  

6. My property is in the county, why I am receiving notice of a town land use change?

The Town’s General Plan includes areas within town limits and unincorporated county areas that are outside of town limits but within the Town’s Urban Growth Boundary.  It is presumed that during the next 20 years properties located outside of town limits but within the Town’s Urban Growth Boundary could be annexed into the town.  To ensure that these properties develop in a manner that is consistent with established land use patterns and the Town’s vision for the future, the Town’s General Plan identifies an appropriate land use designation to guide their future development if and when they are annexed into the town.  The Town’s General Plan Land Use Designation will only apply to the use of your property if it is annexed in the future.  Until such a time, the use of your property will continue to be regulated by the County of Sonoma.  

7. How does the General Plan Land Use Designation affect my property?

The General Plan Land Use Designation regulates how your property is used – in terms of the general type of use and the intensity of the use.  For example, if your property is designated for residential use by the General Plan, you can only use your property for residential purposes.  You could not have a grocery store or an office building on your property. 

 The General Plan Land Use Designation also establishes the intensity of use.  For residential developments, the intensity of use is regulated by an allowed density range (minimum and maximum) that is measured in terms of “housing units per acre.”  Density is calculated by dividing the number of housing units on the site by the gross acreage of the site.  Most residential neighborhoods in Windsor have a density range between 3 and 8 units per acre.  Apartments and townhomes are located in areas that have a higher allowable density range (e.g. 16 to 32 units per acre). 

For commercial and industrial developments, intensity is measured in terms of Floor Area Ratio (FAR).  FAR refers to the ratio of building floor space compared to the square footage of the site.  FAR is calculated by dividing the floor area of all buildings on the site by the total square footage of the site.  For example, a 12,500 square foot building on a 25,000 square foot site has an FAR of 0.5.  

A graphic example of how density and FAR are measured can be viewed from this link Density and Intensity Table.  

A table describing each of the land use designations in the General Plan, including the type and intensity of uses allowed under each designation can be accessed from this link Land Use Comparison Table.    

8. What is the difference between the General Plan and the Zoning Ordinance?

The General Plan sets forth long-term policies that guide future development. The Zoning Ordinance implements General Plan policies through the established detailed development regulations (see Zoning Designation response below). Although the purpose and intent of zoning is different from the General Plan, State law requires that zoning be consistent with maps and policies in the General Plan.  

A table showing the Zoning Designation that implements the General Plan Land Use Designations proposed by the update to the Town’s General Plan can be accessed from this link Zoning Implementation Table. 

The Town’s Zoning Ordinance can be viewed/downloaded from: https://www.townofwindsor.com/DocumentCenter/View/15921 

9. What is a Zoning Designation?

Like General Plan Land Use Designations, each property within the Town has a Zoning District designation.  Zoning Districts identify specific types of uses allowed in the district as well as building standards and permitting procedures.   Zoning Districts are a tool for implementing the General Plan Land Use Designation and must be consistent with the General Plan Land Use Designation in terms of the types and intensities of uses allowed in the district.   For example, if your property has a General Plan Land Use Designation of Residential - 5 to 8 dwelling units per acre, your property would be “zoned” with a Zoning District that allows for residential uses with building and development standards that accommodate development at a range of 5 to 8 units per acre. 

A table listing each of the Zoning District designations in the Town’s Zoning Ordinance and the corresponding General Plan Land Use Designation that it implements can be accessed from this link Zoning District Descriptions.    

A map of Zoning Districts within the Town can be viewed/downloaded from the following link: /DocumentCenter/View/22059/Zoning-Map-2019-01-30

10. I live in a mobile home park and received a notice of land use change. Does this mean my mobile home park is going to close?

No.  As part of the General Plan Update, staff and the consultant team proposed to update the land use designations in the General Plan to reduce the number of designations and to make them more consistent with current naming conventions.  As part of this, the “Mobile Home Park” designation was initially proposed to be combined with the “Medium Density Residential” designation (which would have included mobile home parks).  This proposal caused a significant amount of concern among mobile home park residents.  One major concern is that changing the designation would make it easier for mobile home park owners to close or convert the park to another use.

While staff believes that adequate State regulations are in place to address potential closure or conversion of a mobile home park to another use, it is recognized that having a specific Mobile Home Park land use designation could provide an added layer of protection.  In response to the level of concern expressed by mobile home park residents, and because the change was being proposed for administrative purposes rather than a policy-driven matter, staff is recommending that the Mobile Home Park General Plan Land Use Designation not be changed and retained in the 2040 General Plan and applied to all existing mobile home parks.

11. Who can I talk to if I have questions about the land use changes proposed for my property?

Additional questions about the proposed land use changes, the General Plan update program or the Zoning Ordinance should be directed to the Community Development Department.  Department staff can be reached by phone at (707) 838-1021 or can be visited in person at Town Hall, 9291 Old Redwood Highway, Building 400, Monday through Thursday between the hours of 7:00 a.m. and 6:00 p.m.

12. How can I submit comments on the proposed land use changes to the Planning Commission?

There are two ways to provide comments to the Planning Commission: attend the Planning Commission meeting and speak during the public hearing, and/or provide written comments in advance of the meeting. Information on the public hearing for the General Plan Update, which will include consideration of the proposed land use changes, is provided below:

HearingDate/Time:  Tuesday, February 27, 2018 at 5:30 p.m.
Location:  Town Council Chambers, 9291 Old Redwood Hwy, Building 400.

If you are unable to attend the Planning Commission meeting, you may submit your comments in writing in advance of the public hearing to the attention of:

Sheila Wolski, Community Development Technician
Town of Windsor
Planning Division
P.O. Box 100
Windsor, CA 95492

Email: swolski@townofwindsor.com 

Planning Commission meeting agendas, including staff reports and other meeting materials can be accessed from the following link: https://www.townofwindsor.com/721/Agendas-Minutes-Videos 

13. Who will make the final decision on the proposed land use changes?

The Town of Windsor Town Council will make the final decision on the proposed land use changes as part of their decision on whether to adopt the updated General Plan.  A public hearing before the Town Council on the General Plan update has been tentatively scheduled for April 4, 2018.  At this meeting, the Town Council will consider the recommendations made by the Planning Commission, Town staff and consultant team, and input received from the public. 

Town Council meeting agendas, including staff reports and other meeting materials can be accessed from the following link: https://www.townofwindsor.com/721/Agendas-Minutes-Videos 

Show All Answers

1. Why is the Town moving to monthly billing?

Monthly billing offers customers smaller, more manageable payments and better aligns with other monthly expenses, making it easier for you to manage household budgets. A monthly bill is also a better tool to help you understand consumption habits, because it provides more timely information about water use and more frequent opportunities to identify and repair leaks that might otherwise go undetected.

2. Will I still be able to pay my bill online?

Yes, you will be able to view and pay your monthly bills online.  

3. If I set up automatic payments, do I need to change anything?

If your automatic payments are set up through WaterSmart, you do not need to change anything – your payments will automatically adjust. However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment per the monthly due date reflected on your bill. 

4. What changes can I expect on my bill?

Your water charges cover a period of one month instead of two, and bill payment is now due on the 10th monthly rather than bi-monthly.

The meter reading and the consumption history show approximately 30 days. However, depending on the read date, your new bill will typically reflect usage in a range of 28 to 32 days of service. (Note that during the transition to monthly billing, bills will likely include more or even fewer days than this range until the billing cycles and readings are entirely transitioned over to the 30-day billing period.)

5. What are the benefits of monthly billing?

Benefits of monthly billing include:

• Smaller, manageable payments.
• More efficient household budgeting: Your water bill will now arrive at a similar frequency with most other utility bills such as gas and electric, making your monthly budget that much simpler.
• Timely water use information: Monitoring your water use can help you understand consumption habits and manage water costs.
• Detect possible water leaks quickly: With more timely information, you’ll easily notice if your water use is different from normal. This allows for the early detection and prompt repair of leaks, reducing the possibility of a high water bill.

6. How is the Town making sure customers are notified of the transition to monthly billing?

The Town is posting information on our website and social media, and reaching out to customers via newsletter, e-mail, bill messages, and postcards. 

Show All Answers

1. How may I contact a member of the Parks and Recreation Commission?

You may contact a member of the Parks and Recreation Commission by phoning the Parks and Recreation Department at (707) 838-5382; or by e-mailing the Parks and Recreation Commission Recording Secretary at jmitchell@townofwindsor.com

Show All Answers

1. How high can I build my fence? Is a permit required?

Fencing between the house and street is limited to 3 feet in height with no building permit required. Side and rear yard fencing is generally limited to 6 feet in height (no permit required), although up to two additional feet of open lattice is permitted with a building permit. On corner lots, street sideyard fencing over 3 feet in height must be set back at least 10 feet from the property line.

2. How do I make a complaint (Zoning Ordinance related)?

Planning Department policy prohibits us from taking anonymous complaints. Be prepared to furnish your full name, address, phone number and the address of the Zoning Ordinance violation. Call the Planning Department/Code Enforcement at (707) 838-1021 and ask to speak with a Planner. 

3. What are the typical setback requirements for room additions and accessory structures?

Setbacks will vary according to zoning district. Most of the Town is zoned “Surrounding Residential”, which has the following setback requirements: *Room additions: - Front yard setback to house: 15 ft. - Front yard setback to garage: 25 ft. (new construction) - Side yard setback: 5 ft. - Street side setback (corner lot): 10 ft. - Rear yard setback: 20 ft. *Accessory structures (sheds, detached garages, open sided patio covers): - Front yard setback: 20 ft. - Side yard setback: 5 ft. - Street side setback (corner lot:) 10 ft. - Rear yard setback: 20 ft. (can be reduced to 5 ft. for structures under 500 sq. ft.) *Additional setbacks:6 ft. from main house and any other accessory structures

4. What is the Zoning and General Plan land use of a property?

At this time, site specific zoning information is not available on the Town of Windsor’s website. Please call the Planning Department at (707) 838-1021 to speak with a Planner.

Show All Answers

1. How long can I park a recreational vehicle or boat on the street?

The maximum amount of time a recreational vehicle can be parked on any public street is 18 hours. After 18 hours you can be fined $146 or risk your vehicle being towed.

More...

2. How do I get a copy of my police report.?

A copy of a report can be requested by phone, in person, or by mail. (**Please note in person inquiries may not always be fulfilled at the time of request based on type of report) It is helpful if you call the police department and request the report before going in person. Have the case number or basic information such as date and time of incident, as well as officers name. If this request is through the mail, please include a self addressed, stamped envelope for return.

3. Do I need a permit to solicit door to door?

Yes, per Windsor Municipal Code Chapter 3-3-200. An application and $90.00 application fee must be submitted to the police department. At that time arrangements will be made for fingerprinting which is done at the Sonoma County Sheriff’s Department. Once a clearance has been received and the application has been approved by the Chief, a permit will be issued. Please read Title III, Chapter three of the Municipal Code for further details.

More...

Show All Answers

1. Do I need a Permit to work in the Town’s right-of-way?

An Encroachment Permit is required to perform any work in the Town’s right of way. Encroachment Permits

2. Who handles the garbage pick-up in the Town of Windsor?

Please contact Sonoma County Resource Recovery at (707) 795-7470 for garbage pick-up.

3. Who can I call with questions about my water bill?

Contact Utility Billing Department (707)838-1004. Utility Billing

4. Who is responsible for maintaining the sidewalk in front of my house?

The sidewalk is in the public right of way, however, it is the responsibility of the property owner to maintain it.

5. Why can't I flush unused medications or throw them in the trash?

When flushed down the drain, some medications are not completely removed by wastewater treatment plants and end up in rivers and streams, harming wildlife. The Russian River Watershed Association is partnering with local agencies to provide safe medicine disposal locations. For disposal information please visit the RRWA Website

6. Who do I contact to get a pothole fixed?

Road areas that may be dangerous to pedestrians and vehicles should be reported immediately to the Streets Division at (707) 838-1009. A temporary repair will be made followed by a permanent repair as soon as possible.

7. What happens to the Town's wastewater after it is treated?

The Town disposes of approximately 350 million gallons through land discharge (irrigation of farm lands) and 300 million gallons through creek discharge annually.

8. What is the schedule for street sweeping?

Street sweeping is done by the Town’s franchised waste disposal company. You can contact Sonoma County Resource Recovery at (707) 795-7470 or visit their website: www.sonomacorr.com

Unicycler website

9. Do I need a permit for a storage container for moving?

Storage containers should be out of the Town’s right of way and placed in the driveway. If this is not possible you must fill out an Encroachment Permit application. The application should include the dimensions of the container and the duration the container will be within the Town right of way (street) and be placed so as not to cause any traffic obstruction, sight distance obstacle or safety hazard.

Encroachment Permit Application

10. Are there any easement on my property, and if so, am I limited to how I may use that easement area?

The best way to find all recorded interests such as easements in the property is from a current Title Report obtained from a title insurance company. If any easements exist, uses within the easement would be limited so as not to interfere with the purpose of the easement, i.e. a storm drain easement should not be graded or paved over to interfere with drainage of the lot.

11. How can residents and businesses dispose of hazardous waste?

Please contact Sonoma County Waste Management Agency at (707) 565-3375 for the next hazardous disposal in your area.

12. Where can I see a list of Public Works projects currently bidding?

You may view a list of projects currently bidding by visiting the “Bids” section on the Town of Windsor home page.

13. Where does the Town’s responsibility end on a water service lateral?

The Town’s responsibility for maintaining water service ends at the water meter, the customer is responsible for the line on the customer side of the meter.

14. How can I request a Public Works Inspection?

Notification for an inspection can be made up to 24 hours prior to commencing any work shown on the Public Works Permit, and by calling (707) 838-1006. The contractor must show proof that he/she has pulled a Public Works permit.

Show All Answers

1. The recreation guide shows a four-hour session for youth basketball and t-ball on Saturday mornings. Should I expect my child to be present and playing for the whole four hours?

The times reflected in the Guide are to give parents a framework in which their child will have his or her game scheduled. Once the schedule is handed out, (at the second practice) and you are assigned to a team, you will know the exact 1-1.25 hour period in which your child will be participating. You need only be present for your scheduled game or practice, not the entire session.

2. Does my child need special shoes or cleats for t-ball or basketball?

Children are not required to have footwear specifically designed for these sports. The normal running shoes or shoes they wear to play at school are fine for both of these activities. We do request that children do not wear black soled shoes in the gym for basketball as they leave marks on the floor. No sandals or open toes are allowed.

3. I want my child to be on the same team as his / her friends. Are team requests possible?

Yes: We do our best to accommodate all team requests to help with carpooling. At the first two practice sessions, parents will have the opportunity to write down their child’s name and the name of one friend to be placed together on a team. Although no guarantees are made, we do our very best to fulfill these requests.

4. I lost my schedule. How can I find out when I play or practice?

Call Community Services at 838-1260. We can give the information over the phone or fax the information.

5. I want to enroll my child in Camp but we will only be able to attend three of the five days. Can I be pro-rated for this?

Camp supplies, food, and staffing are based around the number of participants enrolled in each week long session as a whole. Unfortunately we can not pro-rate families that miss a day during a session.

6. Do I need to have security guards when renting a facility for an event?

Security guards will be required at any event where alcohol is being served/sold. Security guards may also be required at large events where alcohol is not being served or at youth-oriented events. Security information can be found in the Facility Use and Reservation policy by visiting Facility Rentals webpage or by calling (707) 838-5943. Facility Rentals

Show All Answers

1. What is "reclaimed" or "recycled" water?

Reclaimed water, also referred to as recycled water, is municipal wastewater that has been cleaned and treated in order to remove pollutants and contaminants so that the water can be safely reused for a variety of uses. The California Department of Health Services has established the treatment standards and regulations regarding any reuse. Windsor treats its wastewater to tertiary recycled water standards (also referred to as advanced water treatment) which is the highest level of treatment defined by the State and allows for unrestricted reuse in virtually all reclaimed water applications. Examples of common recycled water reuse applications include: Any agricultural irrigation (food crops, vineyards, sod farms, Christmas tree farms, etc), ornamental plants, parks and playing fields, golf courses, cemeteries and recreational waterways for boating and swimming, cooling tower water, groundwater recharge, and toilet flushing. Recycled water is an excellent substitute for drinking water in many applications especially in areas experiencing drinking water shortages due to droughts or limitations on supply.

2. Is recycled water safe?

Yes. Recycled water must meet stringent regulatory requirements monitored by the State
Department of Health Services and be treated to the State of California Title 22 standards for tertiary (advanced) treatment of water. It must also meet regional and local standards. Wastewater is treated to these rigid standards to ensure that public health and environmental quality are protected. The Town's recycled water is monitored and tested daily to ensure that it consistently meets these high quality standards.

3. How long has recycled water been in use?

Recycled water systems have been operating in California and throughout the nation since the early 1960’s. As Sonoma County and California water supplies are stretched, using recycled water for irrigation preserves drinking water supplies for people and fresh water for creeks, rivers, and wetlands. Systems are continuously upgraded in response to treatment breakthroughs and research. Windsor’s Advanced Treatment facility was built in 1991. The facility has since been upgraded and expanded over the years to improve treatment, storage, and reuse.

4. What is the Town doing to make sure the recycled water is always safe?

The recycled water quality is monitored by Town personnel daily to ensure that rigid water quality standards are continually met. Additional monitoring is done by local regulatory agencies. Water testing takes place throughout the treatment process. Water quality testing results are reported to, and monitored by, regulatory officials to ensure high quality standards are met.

5. How is recycled water treated?

Windsor has been operating its Advanced Water Treatment (tertiary) facility since 1991. The facility has since been upgraded twice in order to improve its processes and increase plant capacity. The latest technology is used for odor control equipment and disinfection throughout the facility.

6. Can my children run through the sprinklers in lawn that is watered with recycled water?

Because tertiary treated recycled water is approved for full body contact, there is no danger from being sprayed or swimming in it. Physical contact with recycled water is not known to have any adverse or ill effects.

7. Can recycled water be used in swimming pools and spas?

Although the town’s recycled water is approved for full body contact and fish life, the Town does not permit its use in swimming pools and spas at this time. Rather, the Town is trying to convert urban landscape irrigation to recycled water usage wherever possible. Landscape irrigation continues to account for the largest water usage during peak demand periods and continues to be the most practical use of recycled water and preserves our limited potable water supply.

8. What happens if we drink it, or my dog does?

No health related problems have ever been traced o any of the reclamation projects throughout the country. Recycled water is safe for pets, wildlife, and farm animals as well. However, the Town discourages this type of use.

9. Does the Town have plans to expand the use of Recycled Water?

Yes. The Town is currently studying where to expand its existing recycled water distribution system to most cost effectively expand recycled water delivery. For a map of the current distribution system click on map link. Recycled Water Base Map

Show All Answers

1. What insurance coverage is required from those who wish to do business with the Town of Windsor?

The Town of Windsor has insurance specifications for construction projects, professional services, encroachment permits, vendors and events. The details of those requirements can be found by selecting the following link: Specific insurance requirements

2. How are the requirements and policy limits determined?

The Town of Windsor is a member of the Redwood Empire Municipal Insurance Fund (REMIF) which provides insurance programs for 15 cities along the north coast of California. Our insurance requirements and limits are determined by REMIF to protect both the Town and it’s contractors in the event of a loss.

3. What if I have more questions?

Town personnel are here to help you and your insurance agent with specific questions or concerns. We are available Monday through Thursday from 7:00 am - 6:00 pm. Please call (707) 838-5362 or email us.

Show All Answers

1. Are there different types of STRs?

There are two types of STRs, hosted and non-hosted. The ordinance defines both type of STRs.

2. What is a hosted STR?

A hosted STR is an STR where the owner or primary occupant occupies a bedroom in the dwelling unit or an accessory dwelling unit (ADU) on the same site as the STR during the entire rental period. The ADU may not be used as the STR. A hosted STR also includes a STR where the owner or primary occupant is the permanent resident of the dwelling being rented as the STR, and rents the dwelling for a maximum of 60 days per calendar year without occupying a bedroom in the dwelling during the entire period. 

3. Where are hosted STRs allowed?

Hosted STRs are allowed in all residential zoning districts and in the Neighborhood Commercial (NC), Community Commercial (CC), Town Center (TC), Town Center-Active Use Frontage Overlay (TC-AUFO), and Town Center-Entertainment Overlay zones with Town approval of a STR license. 

4. What is a non-hosted STR?

A non-hosted STR is an STR where the owner or primary occupant does not occupy a bedroom in the dwelling for one or more nights during the rental period. 

5. Where are non-hosted STRs allowed?

Non-hosted STRs are allowed in the Neighborhood Commercial (NC), Community Commercial (CC), Town Center (TC), Town Center-Active Use Frontage Overlay (TC-AUFO), and Town Center-Entertainment Overlay zones with Town approval of a STR license.

6. Where are non-hosted STRs prohibited?

Non-hosted STRs are prohibited in all residential zoning districts. The ordinance includes an amortization period that allows these STRs to continue to operate through June 30, 2025, when in compliance with all of the following. 

1. There was a valid Town of Windsor business license for the STR as of March 1, 2023.
2. The STR must be operated in compliance with the operating standards included in the Town’s STR ordinance. 
3. The STR owner provides the name, address, email address, and telephone number of the owner, as well as the host and manager if different than the owner on a form acceptable to the Town. 

7. How do I file the form to operate an existing business license-holder for a non-hosted STR during the amortization period?

In order to operate during the amortization period, complete the required form and submit it to the Town prior to October 1, 2023, with the required processing fee. The required form is available here.

8. How do I file an application for STR License?

In order to operate a hosted STR in a residential district or a hosted or non-hosted STR in certain commercial districts a STR license is required, along with the required STR license application fee, and submittal documents. The STR license application is available here.

9. How do I file a complaint about a STR?

To file a complaint regarding a STR, please call the 24-hour Hotline number at (707) 340-6237 or use the online complaint webpage: https://secure.hostcompliance.com/windsor-ca/complaints/type

Show All Answers

1. Printable Storm Emergency FAQs - English Version

Storm Emergency FAQs - English

2. Printable Storm Emergency FAQs - Spanish Version

Storm Emergency FAQ's - Spanish

3. Who do I call when there is a flood or storm drain that is affecting public drains and roads?

Public Works is the department in the Town of Windsor that handles emergency calls relating to public facilities that are plugged or public roads that are inundated.  Please contact 838-1000. After-hour calls will be automatically routed to the Town’s answering service and will contact the Public Works standby personnel to respond.

4. Who do I call for a tree that has fallen or ready to fall?

For public street trees or trees in a public park, contact Public Works at 838-1000.  Residents are responsible for fallen private trees.  If the tree has fallen onto a public street, contact Public Works. If the caller believes the situation is a public safety hazard, call 9-1-1.

5. What if stormwater enters my private property? Will the Town provide sandbags?

The Town does not provide sand or sandbags to residents.  Residents may contact the following nearby stores to purchase sand and/or sandbags:

• Garrett’s Ace Hardware (Windsor) 433-6590, has sand and empty sandbags
• Home Depot (Windsor) 836-0377, sells premade sandbags
• Ramm Rock Supply (SR), 528-6067, can make sandbags and sells empty sandbags and bulk sand
• SBI Landscaping (Windsor) 431-1617, has empty sandbags and bulk sand
• Whitecap Supply (SR), 586-4330, sells empty bags

6. I live in the County but very close to Town limits. Who should I call for flood issues?

If your property is in the unincorporated area of Sonoma County, please contact Sonoma County Water Agency Operations at 523-1070.

7. There is a downed power line in front of my house. Who should I call?

Call 9-1-1.  Stay away from downed power lines.

8. I can’t get out of my driveway because of flooded streets.

Do not attempt to drive through flood waters.  Contact Public Works at 838-1000 and notify them of the flooded street.  If it is life-threatening emergency situation, call 9-1-1.

Show All Answers

1. What is the schedule for street sweeping?

Street sweeping is done by the Town's franchised waste disposal company. Contact Windsor Refuse & Recycling at (707) 586-5545 Windsor Refuse & Recycling

2. Who is responsible for maintaining the sidewalk in front of my house?

The sidewalk is in the public right of way, however, it is the responsibility of the property owner to maintain it.

Show All Answers

1. I would like to add an item to the Town Council agenda

Send your request to Town Clerk. To add a Proclamation, please provide your Draft to Town Clerk at least one (1) month prior to the meeting date . Upon approval of your request, plan on attending the meeting to accept the Proclamation. For the Standard Language, find attached template

2. When are the Town Council meetings scheduled?

The Town Council holds regular meetings on the first and third Wednesday of each month at 6:00 pm in the Town Council Chambers. For detailed calendar, visit the agendas and minutes page.

3. Are the Council Meetings televised?

Council meetings are televised the same day live on the Public Access Channel 27. Meetings can be viewed on the website under Watch Meetings Online.

4. I would like to request a copy of a Town Council Meeting.

Town Council Meetings are televised. You may order a DVD of the meeting, at a cost.
You might also subscribe through Notify Me to receive notifications as new documents are available.

5. I do not see the Town Council Minutes from last week's agenda

Town Council Minutes are not posted on the website until approved by Town Council at the subsequent meeting. Please contact the Town Clerk for any further questions.

6. Who are the members of the Town Council?

Please view the Town Council page.

7. I would to request a copy of a public record?

Please fill out the attached Public Records Request.

8. Who do I contact to get a copy of my house plan.

You may contact the Building Department directly. You may also complete the attached Public Records request form.

9. I would like to view the Public Hearing Notices

Please view the Public Hearing Notices page

10. How do I register to vote?

You must be registered to vote 15 days prior to an election, to be eligible to vote. For further information, please visit the Registrar of Voters.

Show All Answers

1. I would like to add an item to the Town Council agenda

Send your request to Town Clerk/Records Management Technician. To add a Proclamation, please provide your Draft to Town Clerk/Records Management Technician at least one (1) month prior to the meeting date . Upon approval of your request, plan on attending the meeting to accept the Proclamatin. For the Standard Language, find attached template

2. How do I contact the Town Council?

You may contact a Town Council via email or by calling (707) 838-5311. Town Council

3. When are the Town Council meetings scheduled?

The Town Council holds regular meetings on the first and third Wednesday of each month at 6:00 pm in the Town Council Chambers. For detailed calendar, visit the agendas and minutes page.

4. Are the Council Meetings televised?

Council meetings are televised the same day live on the Public Access Channel 27. Meetings can be viewed on the website under Watch Meetings Online.

5. I would like to request a copy of a Town Council Meeting.

Submit a request to Town Clerk/Records Management Technician

6. I would like to run for a Town Council.

Please contact Town Clerk or for further details, view the Municipal Election page.

7. I would like to be on the distribution list for Town Council Agendas and Minutes?

Sign up through Notify Me to receive notifications. Notify Me

8. I do not see the Town Council Minutes from last week's agenda

Please contact the Town Clerk.

Show All Answers

1. When did the Town of Windsor adopt the Transient Occupancy Tax?

The Transient Occupancy Tax has been part of the Town’s code for many years and was last updated in 2008 when, by voter approval the TOT rate increased from 8% to 12%, below is a link to the Town Code. https://library.municode.com/CA/Windsor/CODES/Code_of_Ordinances?nodeId=TITIIRETA_CH3TROCTA

2. I haven’t been paying TOT for my Short-Term Rental, why is the Town requiring owners to pay now?

During the August 17, 2022, Council meeting Item 13.1 Urgency Ordinance – Moratorium on New Business Licenses for Short-term Rentals was presented and during the discussion we received direction from the Town Council to pursue the collection of TOT for all STR’s.

TOT is due and payable before the end of the following month. A 10% late charge will be assessed on any unpaid TOT based off your gross receipts.

3. How often do I have to submit TOT remittance?

TOT is paid monthly by Hotels/Motels and the Town requests that the STRs pay monthly as well using our online platform. 

TOT is due and payable before the end of the following month. A 10% late charge will be assessed on any unpaid TOT based off your gross receipts.

4. What is BIA?

BIA is the Business Improvement Area assessment of 2% that is paid to Sonoma County for the “Sonoma County Tourism Business Improvement Area Fund.”  Currently, if your gross receipts are more than $350,000.00 per fiscal year you are required to pay the 2% when you submit your TOT, otherwise you can put N/A or 0 for line 4 on the remittance form. 

5. What does the County use the BIA funds for?

These funds are designated specifically to market overnight stays in the Business Improvement Area. https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/auditor-controller-treasurer-tax-collector/divisions/revenue-accounting/transient-occupancy-taxes-(tot/bia)#:~:text=Sonoma%20County%20ordinance%205525.

6. Who can I contact regarding TOT if I have further questions?

Questions regarding TOT can be directed to the Revenue Department by calling (707) 838-1004, emailing us at TOT@townofwindsor.com or visiting us during  business hour, Monday through Thursday, from 7:00 to 6:00 PM

7. What does the urgency moratorium on Short Term Rentals mean?

The Urgency Moratorium on Short Term Rentals means any business license application for a STR submitted after 8/17/2022 (the date the moratorium was enacted), will not be processed at this time. 

8. Who do I contact regarding the comprehensive Short-Term Rental Ordinance being developed?

You can contact Planning by email to submit comments or suggestions at str@townofwindsor.com or mail comments to Planning attention Short-term Rentals: 9291 Old Redwood Highway Bldg. 400, Windsor, CA  95492

Show All Answers

1. Why is there a deposit on my Utility account?

The Town charges a $200 deposit for:
• Tenants without prior payment history with the Town of Windsor
• Tenants whose payment history was not in good standing on a prior account
• Account holders who are locked off for non-payment

2. When and how do I get my deposit back?

Your paid deposit will be credited to your account after 12 months of on-time payments.If your account has a deposit at the time your closing bill is run:
• The deposit will be used to pay any outstanding charges under your customer number.
• Any remaining deposit will be sent to the mailing address on record.

3. Why do I have to pay an administrative disconnect fee if my water was not turned off?

Your account will be assessed an administrative disconnect fee if payment has not been made for past due charges by the date service is scheduled to be locked off, unless payment arrangements have previously been set up with Utility Billing staff. Duties for processing disconnections begin prior to field staff locking off the service.

Show All Answers

1. How do I register to vote?

You must be registered to vote 15 days prior to an election, to be eligible to vote. To obtain a registration form, visit the Registrar of Voters

2. I would like to see the election schedule calendar

Please visit the Election Schedule page.

Show All Answers

1. Who do I contact about leaks or water waste?

The simplest method is to use the online reporting form listed below. For significant leaks creating a health and public safety concern, please call 838-1000. Leaks & Water Waste Reporting Form...

2. How long should I water my lawn?

Done correctly, irrigating lawns only three days a week in Windsor is both water saving and beneficial for growing more deeply rooted, heat tolerant turf grass. For fixed spray pop-up sprinklers, two shorter applications (4 – 7 min), applied about an hour apart, gets the water deeper into the root zone without runoff. As an example, to run sprinklers 36 minutes per week:

Station run time – 1st Start Time – 2nd Start Time – Days
6 minutes – 5:00 a.m. – 6:00 a.m. – M, W, F

Sprinkler run times will need to be longer for single and multi-stream rotor type sprinklers that apply water at a slower rate than standard fixed spray pop-ups. However, the approach is the same. The clay based soils found throughout Windsor help retain the water that has penetrated deeper into the root zone, eliminating the need for more frequent irrigation, and providing the conditions needed for lawns to grow longer, healthier roots.
More...

3. When is the best time of day to water my lawn?

If possible, you should schedule your irrigation early enough in the morning to be finished before sunrise. This is the time of day when there is the least amount of wind and the least amount of water loss due to evaporation.

4. How can I tell if I have a leak?

Your water meter's low flow indicator can be used to detect whether you have a leak or not. More...

5. A lot of water gets wasted while waiting for the hot water to arrive at my upstairs bathroom faucet and shower. Is there anything I can do?

You can install an on-demand recirculation pump, which speeds up the delivery of hot water to the fixture. The water that normally goes down the drain as you wait is returned to the water heater by using the cold water line as a return loop. Once the hot water arrives, water begins to flow out of the fixture and the pump shuts off automatically. More...

6. How can I get information about landscape plants that use little or no water?

The Water Use Classification of Landscape Species(WUCOLS), a publication of UC Cooperative Extension, is a comprehensive list of plants classified by their water requirements. The Sonoma County Master Gardeners website (http://groups.ucanr.org/sonomamg/) also maintains a list of plants well suited to our climate. Go to WUCOLS link...

7. What are the restrictions for participating in the Town's Water Efficient Landscape rebate program?

You need to call 547-1909 and schedule a free pre-inspection visit / water use assessment before starting work on your project. Visit our rebates page for more information.

Show All Answers

1. How do I get my water shut off in an emergency?

Phone us at (707) 838-1006 or Utility Billing at (707) 838-1004. For after hours emergencies call (707) 838-1000 and the standby duty person will be contacted.

2. Does the Town of Windsor flouridate the drinking water?

No.

3. Who can I call with questions about my water bill?

Contact Utility Billing Department at(707) 838-1004

4. What is my water pressure?

Pressures vary throughout the Town’s water distribution system. Contact us via email or phone (707) 838-1006 and we will schedule a Water Operator to check your pressure and provide you with the test result.

5. What is the hardness of the water in Windsor?

The average hardness level is 8-11 gpg.

6. My meter is buried with dirt. How do you read the meter?

We dig out the box just enough to expose the register cap, wipe off the face of the register above the odometer dial, and get the reading. It doesn't matter if the meter itself is buried. Meter readers often rub their meter hook (the tool they use to remove the meter box lid) over the face of the register to expose the odometer type dial.
If you don't believe your meter is being read, read it yourself and compare the results to the reading printed on your water bill. Be sure to make allowances for any difference between the day you read the water meter and the day it is read by the meter reader.

7. Can water meters over register or record more water than is actually used?

All of our residential water meters (meters 1" in size and smaller) are positive displacement meters. We buy this type of meter because when they fail, they fail in favor of the consumer. The manufacturer certifies the accuracy of the meters when they are new. With age and extended usage they either maintain their accuracy or they slow down.

8. Do I need a water softener?

In large part, the effects and feel of hard water vs. soft water are subjectively based on what the individual is accustomed to. Some people are acclimated to soft water and opt to install and use water softeners on their home water system. These can reduce hardness and related hardness effects. Persons with sodium regulated diets are cautioned to avoid the types of softeners that increase sodium content in their drinking water. If individuals who insist on having a water softener have concerns about sodium they should specify installation of another type of water softener that does not increase sodium. Or, sodium can be removed after softening by a point-of-use filter/conditioner at the tap.

9. What do I do if I notice a change in my water quality?

During regular business hours, call us at (707) 838-1006 and ask to speak with a Water Operator. For after hours emergencies call (707) 838-1000 and the standby duty person will be contacted.

10. Where does the Town’s responsibility end on a water service lateral?

The Town’s responsibility for maintaining water service ends at the water meter, the customer is responsible for the line on the customer side of the meter.

Show All Answers

1. What happens to the Town's wastewater after it is treated?

The Town disposes of approximately 350 million gallons through land discharge (irrigation of farm lands) and 300 million gallons through creek discharge, annually.

2. What is "reclaimed" or "recycled" water?

Reclaimed water, also referred to as recycled water, is municipal wastewater that has been cleaned and treated in order to remove pollutants and contaminants so that the water can be safely reused for a variety of uses. The California Department of Health Services has established the treatment standards and regulations regarding any reuse. Windsor treats its wastewater to tertiary recycled water standards (also referred to as advanced water treatment) which is the highest level of treatment defined by the State and allows for unrestricted reuse in virtually all reclaimed water applications. Examples of common recycled water reuse applications include: Any agricultural irrigation (food crops, vineyards, sod farms, Christmas tree farms, etc), ornamental plants, parks and playing fields, golf courses, cemeteries and recreational waterways for boating and swimming, cooling tower water, groundwater recharge and toilet flushing. Recycled water is an excellent substitute for drinking water in many applications especially in areas experiencing drinking water shortages due to droughts or limitations on supply.

3. Is recycled water safe?

Yes. Recycled water must meet stringent regulatory requirements monitored by the State
Department of Health Services and be treated to the State of California Title 22 standards for tertiary (advanced) treatment of water. It must also meet regional and local standards. Wastewater is treated to these rigid standards to ensure that public health and environmental quality are protected. The Town's recycled water is monitored and tested daily to ensure that it consistently meets these high quality standards.

4. How long has recycled water been in use?

Recycled water systems have been operating in California and throughout the nation since the early 1960’s. As Sonoma County and California water supplies are stretched, using recycled water for irrigation preserves drinking water supplies for people and fresh water for creeks, rivers and wetlands. Systems are continuously upgraded in response to treatment breakthroughs and research. Windsor’s Advanced Treatment facility was built in 1991. The facility has since been upgraded and expanded over the years to improve treatment, storage and reuse.

5. Where is recycled water used in Windsor?

Windsor currently provides recycled water for the irrigation of agricultural lands, parks and recreational facilities such as Windsor Golf Course, Windsor High School, the Town Green and Wilson Ranch Soccer Park. Recycled water is also used to water front and back yards in the Vintage Greens neighborhood. These applications save millions of gallons of fresh water each year. The use of recycled water will continue to expand both within and outside of the Town limits.

6. What is the Town doing to make sure the recycled water is always safe?

The recycled water quality is monitored by Town personnel daily to ensure that rigid water quality standards are continually met. Additional monitoring is done by local regulatory agencies. Water testing takes place throughout the treatment process. Water quality testing results are reported to, and monitored by, regulatory officials to ensure high quality standards are met.

7. How is recycled water treated?

Windsor has been operating its Advanced Water Treatment (tertiary) facility since 1991. The facility has since been upgraded twice in order to improve its processes and increase plant capacity. The latest technology is used for odor control equipment and disinfection throughout the facility.

8. Why is the Town's partnership in the Geysers beneficial?

See Brochure for full details. Geysers Brochure